TRAVELAINE acts as an agent for licensed
tour operators and is completely independent. As travel and booking agents we
act only as Agents for the Principals actually providing the relevant services
and with whom your contract will be made. We shall not be liable for any act
or default on the part of.
INSURANCE
It is a booking condition of all tour operators & suppliers that you have
adequate travel insurance. Either you may provide us with details of your cover,
sign an indemnity form or we can recommend some travel insurance companies.
AMENDMENTS TO CHARGES
We reserve the right to adjust our prices and times given or quoted should circumstances
make necessary. Prior notice will be given in most circumstances. We can only
guarantee against fare increases when the full balances are paid in full at
time of booking.
PAYMENT
Payment may be made by bank transfer, cheque or credit card. Mastercard and
Visa as well as debit cards may be used but may incur a 2% surcharge, depending
on the travel arrangements booked.
CONFIRMATION
All cancellations by a client must be in writing. Passengers should assume that
all bookings made are sold on a totally non-refundable basis unless otherwise
advised by us. If a client cancels a booking the deposit may be retained to
cover expenses.
CANCELLATION BY CLIENT
We reserve the absolute right to cancel or modify the arrangements made for
the client, in which event our liability shall be fully satisfied if we shall
repay the amount paid by the client in connection with such arrangements. However,
every effort will be made to offer alternative arrangements. If cancellation
is caused by any event beyond our control, e.g. strikes, war, weather or the
default of any Carrier, Hotel Proprietor, or other Principal the client shall
remain liable for all expenses incurred on his behalf. All flights and travel
arrangements are subject to the appropriate permission being given by the CAA
(Civil Aviation Authority) or other relevant Authority. In the event of this
being refused for any reason whatsoever our liability shall be satisfied by
refunding any amounts recovered by us from the Carrier/Principal together with
any monies collected but not yet passed over to the Carrier/Principal.
NON-PAYMENT
All final balances must be paid by the date stated at time of booking or subsequently
in correspondence, or orally. We reserve the right, which may be exercised without
any notice to the passenger whatsoever, to cancel the reservation and retain
any balances.
INFORMATION
We give all information and make all statements in good faith, and take all
reasonable steps to verify such information but shall not in any event be liable
for any errors or inaccuracies in any such statements or information, whether
given orally or in writing and whether by us or by any of our Agents or Servants.
Please note that flight timings are provisional and may be subject to change.
CLAIMS
In the event of a claim, our maximum liability is restricted to the total amount
paid to us by the claimant less any expenses incurred.
BOOKING FORMS
Information given in each Booking Form is accepted by us as being correct unless
subsequently amended in writing. We therefore do not accept any responsibility
whatsoever, for any inconvenience or financial loss caused by wrong information
being supplied to the company.
PASSPORTS, VISAS AND HEALTH CERTIFICATES
Passengers must be in possession of a valid passport and necessary visa(s) and
health certificates.
RECONFIRMATION
Where a passenger has to reconfirm a flight or return booking it is their responsibility
for any inconvenience or loss caused by not doing this.
OTHER
All agreements between the passenger and us shall be governed by English Law
and within the exclusive jurisdiction of English Courts.